Terms of use

By using this website, you agree to be bound by the following terms of use agreement “Terms of Use” as well as our “Privacy Policy”. If you do not agree with these terms of use or privacy policy, discontinue all use of the site immediately.

  • Use of our Website
    • This website is owned by Pars Food Inc. The terms “we”,” us”, and “our” refer to Pars Food. The terms are subject to change without notice. Please review the terms carefully. The terms apply to all users of our website without limitation.

      As a condition of your use of our website you agree that:
      • You are at least the age of Majority in your province/territory.
      • You are able to create a binding legal obligation.
      • You are not barred from receiving products or services under any applicable law.
      • Your use of the website will at all times comply with these Terms of Use and our Privacy Policy.
      • You agree to provide us with accurate personal information such as your contact details in order to deliver your order or contact you as needed.
      • You authorize us to collect and use this information to contact you in accordance with our Privacy Policy.
      • You may only purchase or order items for personal, non-business purposes. We may, in our sole discretion, to refuse orders, including without limitation, orders that appear to be placed by distributors or resellers.
  • Modifications
    • We reserve the right at all times to discontinue or modify any part of these Terms of Use in our sole discretion. We suggest that you revisit our Terms of Use regularly to ensure that you stay informed of any changes. Your use of the Website after we update these Terms of Use will constitute acceptance of the modified Terms of Use. It is your sole responsibility to regularly check the website to determine if there have been any changes to these terms of use and to review such changes.
    • We reserve the right to make any modifications to the website, such as changing, suspending or discontinuing any aspect of our website at any time without any notice. You agree that we will not be liable to you or your third party for any of the above modifications.
    • We take every effort to ensure that the information contained on the website is accurate.  Unfortunately, however, there may sometimes be information on the website that contains typographical errors, inaccuracies, or omissions – including those that may relate to product descriptions, pricing, promotions, offers, and/or availability.  We reserve the right to correct any errors, inaccuracies or omissions and to change or update information or modify or cancel orders if any information on the website is inaccurate at any time without prior notice (including after you have submitted your order).
    • While the website attempts to be accurate in its product descriptions or pictures, Pars Food does not guarantee that product descriptions or pictures, their content on this website is accurate, complete, reliable, current, or error-free.
    • You agree to not use our website to conduct any activity that would constitute a civil or criminal offense or violate any law. You agree not to attempt to interfere with our website’s network or security features or to gain unauthorized access to our systems.
    • You agree to provide us with accurate personal information, such as your email address, mailing address and other contact details in order to complete your order or contact you as needed. You agree to promptly update your account and information. You authorize us to collect and use this information to contact you in accordance with our Privacy Policy.
  • Products
    • All dollar amounts stated on the website are in Canadian Dollars.
    • The purchase of products on the Site is subject to availability.
    • If the items ordered, are not available, we try to substitute the product with a comparable available product. If you do not wish any substitutions, you need to specifically indicate in the comment box of your order
    • All purchases through our website are subject to product availability. We may, in our sole discretion, limit or cancel the quantities offered on our website or limit the sales of our products or services to any person, household, geographic region or jurisdiction.
    • Prices for our products are subject to change, without notice. Unless otherwise indicated, prices displayed on our website are quoted in Canadian dollars.
  • Links to other Websites
    • Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide while visiting such sites and such sites are not governed by our privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
    • Linking to any other site is at your sole risk and we will not be responsible or liable for any damages or obligations in connection with linking.
  • Returns & Refunds

    If you are not entirely satisfied with your purchase, we want to hear from you and we're here to help. Please review following information.

    • Your product is damaged:

      You must contact us immediately after receiving your package. Please send us an email to [email protected] with your order number and a brief description of your issue. You need to include pictures of the product, box, and the damaged areas. We will contact you shortly to take care of the issue as needed.

    • Your product is not damaged but you don’t like it and want to return it.:

      Please send us an email to [email protected] with your order number and a brief description of the issue. We will contact you shortly to take care of the issue.

    • You will be responsible for paying the shipping costs for the returning items, or you may choose to personally to return the item to the store. Shipping costs paid originally are non-refundable. You have 7 calendar days to return an item from the date you received it.
    • Several types of products are not eligible for return. These include but are not limited to perishable goods (i.e., refrigerated items, fruits, breads, and pastry), and sanitary goods.
    • Your item must be unopened and in the exact same condition that you received it.
    • We will initiate a refund to your credit card account, or we give you store credit for your next purchase depending on the specific scenario. Posting the refunds on your credit card may take up to 10 business days.
    • To return your product, you should send your product to:
      Pars Food- 365 Jhon Street, Thornhill, Ontario L3T 5W5
      If you have a specific question or if you are not clear on any of the above information, please call us at +1(416) 318 1920
  • Disclaimer of Warranty
    • You expressly agree that use of the website is at your sole risk. None of Pars Food, its subsidiaries or affiliates or any of their respective employees, agents, third-party content providers or licensors or any of their officers, directors, employees or agents, warrant that use of the website will be uninterrupted, secure, virus-free or error free, nor do they make any warranty as to (a) the results that may be obtained from use of the website, or (b) the accuracy, completeness or reliability of (i) the content on the website, including without limitation available programs, (ii) or user content provided through the website.
    • The website and all content, user content and other information contained on the website, other available programs accessible or available through the website, are made accessible or available on an “as is” and “as available” basis. To the extent allowed by applicable law, Pars Food hereby disclaims any and all representations, warranties and conditions, whether express or implied, as to the operation of the website or the content, user content or other information contained on the website or other available programs accessible or available through the website, including, but not limited to, those of title, non-infringement, merchant ability, suitability and fitness for a particular purpose, as well as warranties implied from a course of performance or course of dealing.
  • Contact
    • If you have any questions about our Terms of use, please send us an email at [email protected]